When complaining, do it well.

We often find good cause for complaint however, there are ways to complain which will see the complaint noticed.
The following was very original and obviously well thought out. It caught the attention of a very senior person.

VIRGIN boss Sir Richard Branson has thanked the author of a 1000-word tirade - complete with embarrassing photos - that slates food onboard a Virgin airlines flight as a "culinary journey of hell".

The anonymous email - which has whipped around the internet - is described by the UK Telegraph as one of the best airline complaints in the world.

Opening the lid of the main meal was like being given a "dead hamster as a Christmas present", it says.

The disgruntled passenger fired off the missive to Sir Richard after a disastrous flight from Mumbai to Heathrow on December 7 last year.

“Imagine being a 12-year-old boy Richard," the email says.

"Now imagine it’s Christmas morning and you’re sat their with your final present to open. It’s a big one, and you know what it is. It’s that Goodmans stereo you picked out the catalogue and wrote to Santa about.

“Only you open the present and it’s not in there. It’s your hamster Richard. It’s your hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil and saw this (see image 1).

The complaint continues: “…It’s mustard Richard. MUSTARD. More mustard than any man could consume in a month. On the left we have a piece of broccoli and some peppers in a brown glue-like oil and on the right the chef had prepared some mashed potato. The potato masher had obviously broken and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird."

The passenger also complained about the size and “baffling presentation” of the "criminal" cookie he was served (see image 2).

“It appears to be in an evidence bag from the scene of a crime. A CRIME AGAINST BLOODY COOKING. Either that or some sort of backstreet underground cookie, purchased off a gun-toting maniac high on his own supply of yeast."

The dessert was just as bad, with the passenger asking: "What sort of animal would serve a desert (sic) with peas in (see image 3)?"

“I know it looks like a baaji but it’s in custard Richard, custard," the passenger wrote.

"It must be the pudding. Well you’ll be fascinated to hear that it wasn't custard. It was a sour gel with a clear oil on top. It’s only redeeming feature was that it managed to be so alien to my palette that it took away the taste of the curry emanating from our miscellaneous central cuboid of beige matter."

The onboard entertainment also copped a pasting thanks to a “flickering” television screen (see image 4).

The angry passenger then turns on the Virgin boss's eating habits.

“How can you live like this? I can’t imagine what dinner round your house is like, it must be like something out of a nature documentary.”

Sir Richard Branson telephoned the author of the letter and thanked him for his “constructive if tongue-in-cheek” email, according to London's Telegraph newspaper.

Paul Charles, Virgin’s Director of Corporate Communications, said Virgin was sorry the passenger had not liked the “award-winning” in-flight meals which he said was “very popular on our Indian routes”.

Author: Kate Schneider
Source: www.news.com.au
Date: 27 January 2009

The Cautious Man.

The was a very cautious man,

who never laughed or cried.

He never risked, he never lost,

he never won nor tried.

And when one day he passed away,

his insurance was denied,

For since he never really lived,

they claimed he never died.

Anonymous.

Pressure produces opportunity.

Have you ever found yourself in a pressure situation? A situation where decisions need to be made. Decisions that could effect other people. Decisions that could see you lose favour with others. Making such decisions will be centred on your core convictions and beliefs.

 

Some people don't know what they believe in. Some are not committed to anything and are easily swayed.

What are your beliefs? Where do you stand?

Your convictions and beliefs are central to your decision making. They ground you and establish the pattern for your life.

Every decision you make will produce an opportunity. If you make a decision to run a red light, you may have the opportunity to pay a fine. You may also have the opportunity to experience what it feels like to have an accident and you may also experience what it feels like to be responsible for the death of another human being. A seemingly small decision can have far reaching effects.

Central to the decision of running that red light is the belief that chances of getting caught are slim and what harm can it do anyway.

Without strong conviction and beliefs you will be prone to making poor decisions that may have negative outcomes. There is a difference between living with conviction and living by consequences.

Pressure situations provide us with the opportunity to make decisions based on our convictions and beliefs. When we stand firm on these convictions and beliefs they will help us determine right from wrong.

A decision, based on what you feel is right in your heart, will always be the best decision. It may not be the most popular and it may not endear you to many though nonetheless, a right decision it is.